Built for small business. Built for how you work.
Vostro laptop solutions provide the combination of hardware, services and software that small business users want.
- Dedicated small business-trained sales and service representatives, 24x7x365
- Tailored with pre-selected software based on your business needs
- Peace of mind with services like Dell Network Assistant, DellConnectTM 12, and Advanced Configuration Services
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All Vostro laptops include:
- One-year limited warranty13 with Return Services and Hardware Warranty Support for the length of the warranty term.
- Remote Troubleshooting and Repair with DellConnectTM (via broadband connection)
- Easy setup, optimization, and troubleshooting of simple wired and wireless network connections with Dell Network Assistant
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Vostro Services and Support
You asked for a complete package. We listened.
Vostro was created with your small business in mind, which is why Dell offers comprehensive services and support specifically designed for your business. Dell has created tools and services to help you with installation, maintenance and repair tasks. You can be confident that you will have the level of support you need to help keep your business running smoothly.
Introducing Dell ProSupport – Faster, more reliable support services designed to address the technology challenges you face today. This new support portfolio is focused on your needs, time demands and budgets.
Dell ProSupport start with the Dell ProSupport for Non-IT Professionals Service Model, designed to take care of both you and your employees’ IT needs 7x24.
Dell ProSupport for Non-IT Professionals includes:
- 7x24 direct break-fix hardware support for your employees
- "How-to" support on popular software applications such as Norton AntiVirus, Microsoft Office, Microsoft Small Business Server, Intuit QuickBooks, Adobe Photoshop and Adobe Acrobat.
- Access to a certified technician in two minutes or less14
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CompleteCareTM Accidental Damage Service15 – Repairs or replaces accidentally damaged systems.
Installation Services
Dell’s installation services give you the tools you need to get your systems up and running as fast as possible so you can focus on more important business matters.
Optional Services:
- On-Site System Setup16- Choose custom hardware, software and peripherals for your new PCs, then let Dell professionals install them for you.
- Advanced Configuration Services – Go beyond basic hard drive configurations and save time during system setup. Choose from a variety of factory-customized hard drive partitions for your new Vostro.
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Maintenance Services
Vostro's maintenance services and support tools help prevent downtime and potential disaster by keeping your systems running at peak performance.
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- Dell Support Center – Search no more for your services tools. Dell Support Center is one central location that houses the tools you need for making them easy to find and easy to use.
- Dell Support 3.4 – Keep your system in optimal working order by constantly monitoring, identifying known errors and presenting you with auto-fixes before you even realize a problem exists. You tailor the level of support that’s right for you.
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Repair
Dell makes it easy to get help fast when your business needs it. All Vostro systems include a standard 1-year parts and labor Limited Warranty, with the option to extend it for up to 4 years.
Dell makes it easy to get help fast when your business needs it. All Vostro systems include a standard 1-year parts and labour Limited Warranty, with the option to extend it for up to 4 years.
Standard Services:
- 1-year Hardware Warranty17 – Get the assistance you need when you need it with Mail-In Service – parts, labor and limited warranty.
- DellConnect18 – Whether you’re on the road, or in the office, Dell can troubleshoot and repair your system remotely through an Internet connection.
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Optional Services:
- Extended Hardware Warranty - Extend your limited warranty up to 4 years and upgrade your service to Next-Business-Day On-site14 service to protect your IT systems from: costly downtime, changing business needs, lost productivity, high cost of out-of-warranty repairs.
- Next Business Day On-Site14 Service – Get the assistance you need when you need it with Next Business Day On-Site16 service – parts, labor and limited warranty.
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